Privacy policy

PRIVACY POLICY

Last updated: July 25, 2026

This Privacy Policy describes how kayrosmart.com, operated under the Kayro Smart brand (“Kayro Smart,” the “Site,” “we,” “us,” or “our”), collects, uses, discloses, stores, and otherwise processes your personal information when you visit or use the Site, purchase a product, interact with our advertisements, contact customer support, or otherwise communicate with us collectively, the “Services.”

For purposes of this Privacy Policy, “you” and “your” mean any person who accesses or uses the Services, including customers, website visitors, prospective customers, and individuals who communicate with us.

Kayro Smart is the data controller or business responsible for the personal information described in this Privacy Policy, except where another party is expressly identified as independently responsible for its own processing.

Legal seller and data-controller information is available upon verified request.

Please read this Privacy Policy carefully.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices

  • The Services or products we provide

  • The technologies and service providers we use

  • Applicable legal or regulatory requirements

  • Our security, advertising, analytics, or fulfillment practices

When we revise this Privacy Policy, we will publish the updated version on the Site and update the “Last updated” date.

Where required by applicable law, we may provide additional notice or obtain consent before materially changing how we use personal information previously collected.

2. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and which features of the Services you use.

Information You Provide Directly

Information submitted directly to us may include:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order details

  • Product preferences

  • Account username and password

  • Customer-support communications

  • Return and refund information

  • Photographs or videos submitted as part of a product, delivery, warranty, or support claim

  • Reviews, testimonials, comments, survey responses, and other content you submit

  • Marketing and communication preferences

  • Any other information you voluntarily provide

Please avoid sending highly sensitive personal information through ordinary email or customer-support forms unless it is reasonably necessary for us to address your request.

Order and Transaction Information

When you make or attempt to make a purchase, we may collect or receive:

  • Products viewed or purchased

  • Order value

  • Currency

  • Discount or promotion used

  • Billing and shipping information

  • Payment confirmation

  • Transaction status

  • Payment method type

  • Refund, return, exchange, or chargeback information

  • Fraud-prevention signals

  • Delivery and tracking information

Payment-card details are generally processed directly by payment providers and are not stored in full by us.

Account Information

If account functionality is available, we may collect:

  • Login credentials

  • Account preferences

  • Saved addresses

  • Previous orders

  • Account activity

  • Security and verification information

You are responsible for maintaining the confidentiality of your login details.

Device and Usage Information

When you visit or interact with the Site, we and our service providers may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Network and connection information

  • Approximate location derived from IP address

  • Language and time-zone settings

  • Referring website or advertisement

  • Pages viewed

  • Products viewed

  • Buttons or links clicked

  • Search activity

  • Cart and checkout events

  • Purchase events

  • Session duration

  • Date and time of access

  • Cookie, pixel, browser, advertising, and device identifiers

  • Information about how you interact with our emails or advertisements

We refer to this information collectively as “Usage Data.”

Customer-Support Information

When you contact us, we may collect:

  • Your contact details

  • Order number

  • Contents of your message

  • Previous communications

  • Photographs, recordings, or videos supplied by you

  • Delivery, product, payment, return, or refund information

  • Information needed to verify your identity or resolve the request

Information from Other Parties

We may receive information from third parties that help us operate our business, including:

  • Shopify

  • Payment processors

  • Fulfillment providers

  • Warehouses

  • Shipping carriers

  • Fraud-prevention providers

  • Customer-support platforms

  • Email and SMS providers

  • Analytics providers

  • Advertising platforms

  • Attribution and conversion-measurement providers

  • Social-media platforms

  • Technical and hosting providers

Information received from these parties may include transaction status, contact details, order information, delivery status, advertising interactions, device identifiers, and fraud or security signals.

3. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following purposes.

Providing Products and Services

We use personal information to:

  • Process and fulfill orders

  • Process payments

  • Arrange shipping and delivery

  • Provide order and tracking notifications

  • Manage accounts

  • Provide customer support

  • Process cancellations, returns, refunds, exchanges, and warranty claims

  • Confirm product or order availability

  • Communicate about products or Services

  • Maintain transaction and customer-service records

Contract Performance

We process information necessary to enter into and perform a transaction with you, including processing payment, shipping an order, responding to order-related questions, and administering returns or refunds.

Marketing and Advertising

Subject to applicable law and your communication or cookie choices, we may use personal information to:

  • Send promotional emails or text messages

  • Present offers and product recommendations

  • Measure advertising performance

  • Create advertising audiences

  • Show advertisements on third-party websites and platforms

  • Limit how often an advertisement is shown

  • Understand whether advertisements result in visits, carts, or purchases

  • Personalize website and advertising content

Where consent is legally required, including for certain cookies and electronic marketing activities in the United Kingdom, we will rely on your consent.

You may unsubscribe from promotional emails using the unsubscribe link included in those messages. SMS recipients may use the opt-out method stated in the applicable message.

Opting out of marketing does not prevent us from sending transactional or service communications relating to an order, account, payment, return, delivery, security issue, product-safety matter, or customer-support request.

Analytics and Service Improvement

We may use personal information and Usage Data to:

  • Understand how visitors use the Site

  • Diagnose technical issues

  • Improve navigation and checkout

  • Evaluate products, promotions, and content

  • Measure website and marketing performance

  • Conduct testing and attribution

  • Develop or improve our Services

Security and Fraud Prevention

We may process information to:

  • Verify orders, payments, addresses, or identities

  • Detect or prevent fraud

  • Protect accounts

  • Investigate suspicious activity

  • Prevent abusive returns, promotions, or chargebacks

  • Enforce our Terms of Service

  • Protect customers, the Site, our service providers, and our legal rights

Legal and Regulatory Purposes

We may use and retain information to:

  • Comply with tax, accounting, consumer-protection, payment, customs, and recordkeeping requirements

  • Respond to lawful requests, subpoenas, court orders, or regulatory inquiries

  • Establish, exercise, or defend legal claims

  • Investigate disputes

  • Enforce contracts and policies

  • Fulfill product-safety, recall, or reporting obligations

Business Operations

We may process information for internal administration, auditing, forecasting, business analysis, corporate transactions, and management of our service-provider relationships.

4. LEGAL BASES FOR UNITED KINGDOM USERS

Where the UK GDPR applies, we may rely on one or more of the following legal bases:

Performance of a Contract

We process information where necessary to:

  • Process an order

  • Collect payment

  • Arrange delivery

  • Provide order support

  • Process an approved return, refund, or exchange

  • Perform another agreement with you

Legitimate Interests

We may process information where reasonably necessary for legitimate business interests, including:

  • Operating and improving the Site

  • Providing customer support

  • Preventing fraud and abuse

  • Securing our systems

  • Managing business records

  • Understanding general service performance

  • Defending legal claims

We consider the potential impact on your rights before relying on legitimate interests.

Consent

We may rely on consent for:

  • Non-essential advertising or analytics cookies

  • Certain personalized advertising activities

  • Certain email or SMS marketing activities

  • Other processing where consent is required by law

You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before consent was withdrawn.

Legal Obligation

We may process information where necessary to comply with tax, accounting, consumer, regulatory, product-safety, court, or law-enforcement obligations.

5. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies, pixels, web beacons, tags, local-storage technologies, software development kits, and similar technologies collectively, “Cookies.”

Cookies may be:

  • Strictly necessary, to operate checkout, account, payment, security, and essential site functions

  • Functional, to remember preferences or improve functionality

  • Analytics, to understand Site performance and usage

  • Advertising, to measure campaigns, create audiences, and personalize or deliver advertisements

Depending on your settings and the technologies enabled on the Site, providers may include Shopify, Google, Meta Platforms, Klaviyo, and other analytics, advertising, communication, fraud-prevention, or attribution providers.

These technologies may collect:

  • IP address

  • Device and browser information

  • Cookie or advertising identifiers

  • Page views

  • Product views

  • Searches

  • Cart activity

  • Checkout activity

  • Purchases and order value

  • Advertisement views and interactions

  • Email opens and clicks

  • Approximate location

  • Referring sources

United Kingdom Cookie Choices

Where required by UK law, we will not use non-essential analytics, personalization, or advertising Cookies until you provide consent through our cookie-preference tool.

You may accept, reject, or manage non-essential Cookies through the cookie banner or preference tool made available on the Site.

Withdrawing consent does not affect the lawfulness of processing performed before withdrawal.

Strictly necessary Cookies may operate without consent where legally permitted because they are required to provide a service you request or to secure and operate the Site.

Browser Settings

Most browsers allow you to reject, remove, or limit Cookies. Disabling Cookies may cause some Site features to function incorrectly or become unavailable.

Browser controls may not prevent every form of tracking or information sharing.

Do Not Track and Global Privacy Control

We do not currently respond to legacy browser “Do Not Track” signals.

Where required by applicable law and technically supported, we treat a valid Global Privacy Control signal as a request to opt out of sale, sharing, or targeted advertising for the browser and device transmitting the signal.

6. MARKETING COMMUNICATIONS

We may send promotional communications where you have provided consent or where another lawful basis for communication applies.

You can opt out of:

  • Promotional emails by selecting the unsubscribe link

  • Promotional SMS messages using the opt-out instructions provided in the message

  • Certain personalized advertising through our cookie-preference or privacy-choice tools

We may continue sending necessary transactional communications, including:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Return or refund updates

  • Security communications

  • Product-support messages

  • Safety or recall notices

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to the following categories of recipients.

E-Commerce and Technology Providers

Including Shopify and providers supporting:

  • Website hosting

  • Checkout

  • Account functionality

  • Data storage

  • Website security

  • Technical support

Payment Providers

Payment processors and financial institutions may process billing and transaction information to complete purchases, prevent fraud, issue refunds, and manage disputes.

Fulfillment and Delivery Providers

We may disclose relevant contact, address, product, and order information to:

  • Warehouses

  • Suppliers

  • Fulfillment facilities

  • Logistics providers

  • Shipping carriers

  • Customs brokers

  • Delivery partners

Products in the same order may be fulfilled by different providers.

Customer-Support Providers

We may use third-party platforms or contractors to assist with customer communications, support cases, returns, refunds, product issues, and delivery claims.

Advertising and Analytics Partners

Subject to your consent choices and applicable law, we may disclose or make information available to advertising, analytics, and attribution providers such as:

  • Meta Platforms

  • Google

  • Shopify

  • Klaviyo

  • Other platforms enabled on the Site

Such providers may independently process information under their own privacy notices.

Fraud, Security, and Compliance Providers

We may disclose information to providers that help:

  • Verify transactions

  • Detect fraud

  • Prevent chargeback abuse

  • Secure the Site

  • Protect accounts

  • Comply with legal obligations

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisers where reasonably necessary.

Legal and Governmental Disclosures

We may disclose information where we reasonably believe disclosure is required or appropriate to:

  • Comply with law

  • Respond to lawful requests

  • Protect rights or safety

  • Investigate fraud

  • Enforce contracts

  • Defend claims

  • Support product-safety or recall obligations

Corporate Transactions

Information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, insolvency, bankruptcy, sale of assets, or transfer of business operations.

8. SALE, SHARING, AND TARGETED ADVERTISING

We do not sell personal information for money in the ordinary meaning of the word “sell.”

However, certain privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include the disclosure of identifiers, device information, or online activity to advertising partners for cross-context behavioral advertising.

Depending on applicable law and the advertising technologies enabled on the Site, the categories involved may include:

  • Identifiers

  • Device and browser information

  • Internet or network activity

  • Commercial and purchase information

  • Approximate location

  • Advertising and interaction data

Recipients may include advertising, social-media, analytics, and attribution providers.

Where applicable, you may opt out through:

  • Our cookie or privacy-preference tool

  • A “Do Not Sell or Share My Personal Information” link, where displayed

  • A recognized Global Privacy Control signal

  • Contacting us at support@kayrosmart.com

We do not knowingly sell or share personal information belonging to individuals under 16 years of age.

9. INTERNATIONAL DATA TRANSFERS

Kayro Smart operates an international e-commerce business and uses service providers located in multiple countries.

Your personal information may be transferred to, stored in, accessed from, or processed in countries other than the country where you live, including the United States, Canada, the United Kingdom, Australia, countries in which Shopify operates, and countries where our payment, advertising, support, fulfillment, technology, and delivery partners operate.

Privacy laws in these countries may differ from those in your jurisdiction.

Where required by applicable law, we use recognized safeguards, contractual protections, adequacy mechanisms, or other lawful transfer methods.

UK users may contact us for more information regarding safeguards used for applicable international transfers.

10. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The duration of our relationship with you

  • Whether you maintain an account

  • Order, return, warranty, and support requirements

  • Tax and accounting obligations

  • Fraud and chargeback prevention

  • Legal limitation periods

  • Product-safety obligations

  • Dispute resolution

  • Regulatory and recordkeeping requirements

We may retain transaction and order records after an account is closed or a deletion request is submitted where retention is reasonably necessary or legally permitted for tax, accounting, fraud prevention, legal claims, product safety, warranty administration, or compliance.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

11. DATA SECURITY

We use administrative, organizational, contractual, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

However, no internet transmission, storage system, payment system, or security measure is completely secure.

You should not send passwords, full payment-card details, government identification documents, or other highly sensitive information through insecure channels unless specifically requested through an appropriate process.

You are responsible for maintaining the security of account credentials and notifying us if you believe your account or information has been compromised.

12. CHILDREN’S PRIVACY

The Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information from children below the minimum age at which they may legally consent to the relevant processing in their jurisdiction.

If you are a parent or guardian and believe a child has submitted personal information to us, contact support@kayrosmart.com. We may take reasonable steps to verify the request and delete the information where appropriate.

We do not knowingly sell or share personal information belonging to individuals under 16 years of age for targeted advertising.

13. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links, embedded content, login tools, social-media features, or integrations operated by third parties.

We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not control.

When you interact with a third-party platform, that party may independently collect and process your information under its own privacy policy.

You should review the applicable privacy notices before providing information to third-party websites or services.

14. YOUR PRIVACY RIGHTS

Depending on where you live and whether an applicable law covers our processing, you may have some or all of the following rights:

  • Access or know what personal information we hold

  • Request correction of inaccurate information

  • Request deletion

  • Receive a portable copy of certain information

  • Restrict or object to certain processing

  • Withdraw consent

  • Opt out of sale, sharing, or targeted advertising

  • Opt out of direct marketing

  • Appeal a declined privacy request, where applicable

  • Lodge a complaint with a privacy regulator

These rights are not absolute. We may decline, limit, or delay a request where legally permitted, including where information must be retained to complete a transaction, comply with law, prevent fraud, protect rights, or establish or defend legal claims.

Verification

We may request information reasonably necessary to:

  • Confirm your identity

  • Confirm your relationship to an account or transaction

  • Prevent unauthorized access or deletion

  • Verify the authority of a representative

We will use verification information only for purposes connected with processing the request.

15. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have rights concerning access, correction, deletion, portability, targeted advertising, sale, or sharing.

The availability and scope of these rights depend on whether the applicable state law applies to us.

California Residents

Where the California Consumer Privacy Act, as amended, applies, California residents may have the right to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources, purposes, and recipient categories involved

  • Request deletion

  • Request correction

  • Obtain a portable copy of certain information

  • Opt out of sale or sharing

  • Limit certain uses of sensitive personal information, where applicable

  • Receive equal service and pricing when exercising privacy rights

We do not use sensitive personal information for the purpose of inferring characteristics about consumers.

California residents may use an authorized agent to submit a request. We may require evidence of the agent’s authority and may verify the consumer directly.

We will not discriminate against you for exercising an applicable privacy right.

Requests may be submitted through privacy-choice tools displayed on the Site or by emailing support@kayrosmart.com.

16. UNITED KINGDOM PRIVACY RIGHTS

Where UK data-protection law applies, you may have rights to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion

  • Restrict processing

  • Object to processing based on legitimate interests

  • Receive certain information in a portable format

  • Withdraw consent

  • Complain to a supervisory authority

If you object to direct marketing, we will stop using your personal information for that purpose.

You may contact us at support@kayrosmart.com.

If you are not satisfied with our response, you may have the right to submit a complaint to the UK Information Commissioner’s Office.

17. CANADA PRIVACY RIGHTS

Where Canadian privacy law applies, Canadian residents may:

  • Request access to personal information

  • Request correction of inaccurate information

  • Withdraw consent to non-essential processing, subject to legal or contractual restrictions

  • Ask questions about our privacy practices

  • Submit a privacy complaint

Withdrawal of consent may affect our ability to provide optional features but will not prevent processing that is reasonably necessary to complete an existing order, provide requested support, prevent fraud, or comply with law.

We aim to present important privacy information clearly so that consent is meaningful.

Privacy inquiries for Canada may be directed to our Privacy Contact at support@kayrosmart.com.

18. AUSTRALIA PRIVACY RIGHTS

Where Australian privacy law applies, Australian residents may request:

  • Access to personal information

  • Correction of inaccurate information

  • Information about our handling practices

  • That we stop using or disclosing personal information for direct marketing

  • Review of a privacy complaint

We will process applicable direct-marketing opt-out requests within a reasonable period and without charge.

If you submit a complaint, please include sufficient details for us to investigate. We will review and respond within a reasonable period.

19. NEW ZEALAND PRIVACY RIGHTS

Where New Zealand privacy law applies, residents may request access to and correction of personal information held about them.

New Zealand residents may also submit privacy questions or complaints by contacting support@kayrosmart.com.

20. GULF-REGION USERS

For customers located in the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain, or other supported Gulf destinations, we may process personal information to:

  • Process and deliver orders

  • Verify payments

  • Communicate about delivery

  • Handle customs and fulfillment

  • Provide support

  • Prevent fraud

  • Meet legal or regulatory requirements

  • Send marketing communications where permitted or consented to

Personal information may be transferred to and processed by service providers outside your country, including Shopify, payment providers, carriers, fulfillment providers, advertising platforms, and customer-support providers.

Where local law provides privacy rights, you may submit a request through support@kayrosmart.com.

21. AUTOMATED PROCESSING

We and our service providers may use automated tools to assist with:

  • Fraud detection

  • Order-risk scoring

  • Advertising delivery

  • Audience creation

  • Product recommendations

  • Website personalization

  • Analytics and attribution

These systems may use device data, transaction data, usage information, and order information.

Where applicable law provides a right relating to a decision based solely on automated processing that produces legal or similarly significant effects, you may contact us to request information or review.

22. USER-GENERATED CONTENT

If you submit a product review, testimonial, photograph, video, comment, or other content for publication, that content and associated display name may become publicly visible.

Do not submit content containing personal information that you do not want made public.

Our handling and permitted use of submitted content may also be governed by our Terms of Service and any separate campaign or submission terms.

23. BUSINESS TRANSFERS

If Kayro Smart or its operations are involved in a merger, sale, acquisition, financing, restructuring, insolvency, or transfer of assets, personal information may be disclosed or transferred as part of that transaction.

The recipient may use personal information subject to this Privacy Policy or another notice provided as required by law.

24. CONTACTING US AND EXERCISING YOUR RIGHTS

To exercise a privacy right, change your marketing preferences, withdraw consent, submit a complaint, or ask a question about this Privacy Policy, contact:

Brand: Kayro Smart
Email: support@kayrosmart.com

Legal seller and data-controller information is available upon verified request.

Please include:

  • Your full name

  • The email address associated with your order or account

  • Your order number, when relevant

  • The jurisdiction in which you reside

  • A clear description of your request

Do not send full payment-card details or passwords.

We may request additional information reasonably necessary to verify your identity and protect your personal information.

We will respond within the timeframe required by applicable law.

25. CONTROLLING TERMS

This Privacy Policy should be read together with our:

  • Terms of Service

  • Return & Refund Policy

  • Shipping Policy

  • Cookie or privacy-preference notices

  • Any additional notice presented when personal information is collected

If a mandatory privacy law gives you rights that conflict with this Privacy Policy, the mandatory legal requirement will apply to the extent of that conflict.